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Small Business Transition Center

Questions? Please call 855.814.5299.
Laptop showing Heritage Direct screen.

Transition Process

You will receive communication informing you of the transition timeline, how to prepare and what to expect.
Please note: Your access to the current business online and mobile banking systems will be unavailable beginning at 6:00 p.m. PDT on Friday, June 5, 2020.

Communication & Learning Period
Communication about the transition began Tuesday, April 28, 2020, including information about how to prepare, resources, training, timeline, action items and more.

Preview Period
Beginning Tuesday, May 26, 2020, you will be able to preview Heritage Direct. Though you won't be able to complete any banking transactions, this will give you and your team an idea of what the new system and some of the new capabilities will look like. Please take this opportunity to review and verify your information, users and templates.

Transition Date
On Monday, June 8, 2020, after 8:00 AM PST, you will be able to complete banking transactions in the new system, and your current business online banking access will no longer be available. Log into Heritage Direct by visiting HeritageBankNW.com and selecting Heritage Direct from the Sign In drop-down.


First Time Login

Mark your calendar for your transition date. Please pay close attention to the steps below so you are able to access your digital banking services as soon as possible. Heritage Direct will guide you through the login process.

1. Log in to Heritage Direct
Navigate to HeritageBankNW.com and select Heritage Direct from the Sign In drop-down. Enter the same credentials you used in the previous system.

2. Establish Security Questions
These will be used to authenticate you when using the forgot password feature.

3. Create a New Password
Reset your password according to the requirements shown.

4. Set Up One-Time Passcode
Provide and activate a phone number or email address to receive one-time passcodes (OTP) for future authentication.

Future Logins
You may be challenged when logging in to online/mobile banking in the future. Challenges occur when the system detects a new device or unusual login behavior. You will authenticate using the OTP process.

User Guide
Step by step instructions to assist in the first-time login process.

First-Time Login Guide (PDF)

A helpful video to guide you through the first-time login process.

First-Time Login Guide Video

Action Items

To avoid disruption to your digital banking services, please pay close attention to the action items below. For customers who utilize these services, failure to complete the actions below could cause data connection errors and/or loss of important information.

Quicken & QuickBooks
Please follow the instruction guide(s) prior to your transition to avoid connection and/or data errors.

Instruction Guides

Alerts will not transfer over, you will need to set up alerts in the new system.

Alerts Guide (PDF)

Transaction History
Your transaction history is not transferring over to Heritage Direct. If you need access to your transaction history, please download and save it prior to the transition date.

Download the Mobile App
The current app you use for business mobile banking will no longer be available after your transition date. You will need to download the new app - Heritage Direct.

Download Apple App
Download Android App

System Enhancements

New and improved services to enhance your digital banking experience.

Mobile Functionality
Pay bills, transfer money and view transactions from any mobile device. Use responsive web design or download the new mobile app - Heritage Direct.

Download Apple App
Download Android App

Advanced Alerts
Customize your alerts and receive them via text, email and/or voice.

Link to video

365 Day History
The new system will store up to 365 days of transaction history, beginning on your transition day.

Additional options for customized reports.

Administrative Access/Controls
Manage user access to your digital banking services.

Link to video

What's the same?

The services below will remain unchanged in the new system.

Bill Pay
There will be no changes to Bill Pay in the new system. You will access Bill Pay from the Payments & Transfers menu in Heritage Direct.

Online Statements
24 months of online statements will be available in the new system. You will access online statements from the Payments Center tab in Heritage Direct. Your statements from the previous system will be available.

Remote Deposit Capture (RDC)
There are no changes to RDC. Continue to access this service the same way as you do now.


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Additional Information