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BRANCH UPDATES

Stay up to date with important updates about our branches

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Branch Updates

We are committed to providing you with information and updates about the branches that serve you.
 

Skimmers found at two Heritage Bank ATMs

We recently discovered that two of our ATMs were targeted by criminals who have been placing skimmers at banks and credit unions around the South Sound. These ATMs included our 56th Street and South Tacoma Way location from December 8-9 and our Lacey branch from December 11-16.
Card skimmers are devices attached to an ATM that can extract card information for fraudulent transactions. This includes names, card numbers, CVV codes and personal identification numbers (PIN).
We have reached out to customers who have used their cards at these ATMs during that time by phone and encouraged them to obtain replacement cards.
We take fraud very seriously and are always looking for ways to increase the security of our customers’ information and our ATMs.
Heritage Bank customers will not be responsible for fraud that may have occurred on a stolen card number, as long as you notify us promptly within 60 days of receiving the statement where the fraud charges first occurred.
We recommend to check balances and activity on debit cards on a regular basis. You can use online/mobile banking and the CardValet app* to monitor transactions and set up alerts.
If fraud does occur, contact us at 800-455-6126 or visit a branch to report fraud and begin the dispute process.
Additional resources: Stay Alert to Debit Card Fraud blog post
*Message and data rates from your wireless carrier may apply.
Mobile phone and payment cards on table
 
A map of Washington State with a star showing Yakima County.

Yakima County Offices

State geologists studying the landslide risks at the Rattlesnake Ridge area in Yakima County estimate an "event" could occur in the near future. Our Facilities team has been working with Management at Central Valley Bank concerning the impact to our Yakima County offices.
Read Customer Letter
Yakima Herald Updates
Yakima County Updates
Sign up for Yakima County Alert System
Department of Natural Resources Updates
Yakima County Office of Emergency Management Facebook page
 

Tacoma Mall Blvd. Office

The new office is located at 5801 Tacoma Mall Blvd., Tacoma, WA 98409. Stop by today to experience the Branch of the Future!
See it on a map
An aerial view of the new Tacoma Mall Blvd branch.
 
Heritage Bank banner onsite at Salishan.

Tacoma East Office - Salishan Community

We opened a new branch in the Salishan community in May 2018. It is located in the Salishan Family Investment Center at 1724 East 44th Street, Tacoma, WA 98404. The branch is open Monday & Thursday 9:00 am - 1:00 pm and Friday 2:30 pm - 5:30 pm and is accessible to all of our customers. 

Need more information?